E-shop Shipping Policy Italy & EU
Delivery of available products will take place within 4 working days from the order date, barring unforeseen circumstances beyond the control of Mattioli S.p.A.
Orders placed after noon (12.00), on Saturdays, Sundays or national holidays, will be processed the following working day.
The unavailability of one or more products is properly stated before the purchase. If a product is not immediately available, the order can’t be delivered within 4 working days. Non immediately available products can still be ordered and will require a delivery time of 30 days, due to production time.
The shipment of the order by Mattioli S.p.A. also applies to a partial delivery, limited to the products available within those purchased.
We deliver to the following countries within the EU:
Italy, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
We don't deliver to P.O. boxes.
Shipments are handled by DHL courier.
You can track your shipment on www.dhl.com with the Waybill number (tracking number) sent to you via e-mail once your order is shipped. Please note, the Waybill number will be sent to the e-mail address used for the purchase.
The goods are shipped with insured shipment. In case of damage during the shipment we kindly ask the Customer to contact our Customer Service at the email address firstname.lastname@example.org within 7 days from the delivery date. Please save all packaging, goods and invoices in order to let us verify the damage and process the claim. Our Customer Service will contact you to define the procedure.
In case of damages during the shipment, we will send a new item as replacement of the damaged one. The replacement of the good will take place within 30 days from the customer warning and only after receiving the damaged item from the customer at:
Via Bologna, 220 - 10154 - Torino (Italia).
Please contact our Customer Service to arrange the goods pick up.
To know if the return is charged to the customer, please check our Return Policy.
For any other information, please contact our Customer Service via email to email@example.com. We will try our best to satisfy any specific request.